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Goldengooselondonstore.com partners with major international shipping companies like DHL, UPS, FedEx, and EMS:
1.Free shipping on all orders!
2.Ship by Air express,like USPS, EMS, DHL, TNT etc. They are door to door service. According to different country,we will choose most convenient Air express for you.
3.When you finish your order, we will begin processing your order within 2 hours. It usually takes 1-2 working days to prepare your orders.
4.The delivery time is about 7-10 working days.
5.We are not responsible for wrong or undeliverable address. Please make sure your shipping address is correct and deliverable.
6.We will provide the tracking number and track links via email to you.
How do I track my shipment?
We ship your purchase before the end of the next business day after you have checked-out. We would send you an e-mail with the tracking number so you can check the progress of your delivery at the carrier's web site.
What should I do if my shipment never arrives?
Please allow up to 10 business days for your item to be delivered. If it still does not arrive,please reach us by clicking the ‘Contact Us' button on the website. We will get back to you shortly.
How do I ship items to a different address?
During our checkout process, specify where you want your purchase to be shipped. It can be different from your credit card billing address. You may specify any ship-to street address.
To exchange a product pls email us and inform us of the reason. We will then provide you with further instructions. The goods can be exchanged within 8 days of the receipt date provided they are unworn and in the original condition with all the original packaging. When returning an item for an exchange, please ensure that your name, address, phone number and instructions are clearly indicated. All shipping costs associated with the exchange of goods are the responsibility of the consumer.
As your complete satisfaction is our top priority for long-term business between us,we offer the return and exchange instruction.Before you want to return goods,please contact us via email to discuss the problem you are having first.Most of the time we can solve the problem by giving technical support and you needn't to send anything back.